97% OF OUR CUSTOMERS RECOMMEND DEL TRUST BUILT ON CONCRETE COMMITMENTS
According to a customer satisfaction survey conducted in 2025 by an independent research firm among more than 1,100 customers, 97% of our customers recommend DEL. This result reflects much more than just a high level of satisfaction: it demonstrates the lasting trust our customers place in us every day.
This recognition is, above all, the result ofour teams’ dedication. Every day, they apply their expertise, attention to detail, and commitment to a common goal: to provide a customer experience that meets the expectations of pool professionals.
A Charter of Commitments as a Guiding Principle
Driven by a culture of excellence, we have structured our approach around a charter of commitments.
A true guiding principle in our relationships with our customers, it guides everything we do and serves as the foundation for a lasting partnership.
This charter is based on two essential pillars: the quality of our products and the excellence of our services.
Photo: Atelier Liners – Brécé (35)
Example of a test of automatic slatted covers Brécé (35)
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Products Designed to Last
At DEL, we are committed to providing reliable, high-performance solutions tailored to the needs of each project.
Our product commitments are reflected in:
- Made in France and custom-made by experienced and dedicated teams;
- Enhanced safety through rigorous certifications and demanding tests;
- Durability is guaranteed by the selection of high-quality materials designed to stand the test of time.
Services designed to support our customers in their daily lives
Because the quality of a product is also judged by the service that accompanies it, our commitment charter also sets high standards for customer support.
We are committed to providing:
- High responsiveness, with optimized production lead times and well-managed logistics;
- An efficient, regularly trained customer service team, as well as the CF Trust service designed to simplify our customers' daily lives;
- Expert support through training, installation assistance, a field technician, and specialized tools such as Memory Liner and Memory automatic slatted cover.
Customer satisfaction is at the heart of our approach
Customer satisfaction is not an end in itself, but an ongoing commitment. It is this constant drive to improve, support our customers, and keep our promises that explains why 97% of our customers recommend DEL today.
We are proud of this trust, and it encourages us to continue striving for excellence every day.
